Approved Pet Carer Code of Conduct

Why do I have to agree to a Code of Conduct?

The Pet Carers Code of Conduct is there to benefit and enhance the entire pet caring experience, and to ensure the facilitation of 100% smooth and successful pet care booking for our pet owners and our approved pet carers.

Everything we do is with the approved pet carer convenience and security and welfare in mind.

It is important to be aware that the detail of the Pet Carers Code of Conduct is not new, and these have always been our policies and guidelines within the Terms & Conditions as agreed to by approved pet carers at the time of joining TPC. The only difference now is the positioning of this information, and to make it a more enhanced message, we surface it earlier for carers to see.

As our pet owner and approved pet carer community is ever growing we have a responsibility to ensure that all existing and new pet carers, are fully aware of their responsibilities in being a Trusted Pet Carers approved carer, for the benefit of everyone.

Do note this is an industry standard. Each of the Code of Conduct points are we believe, very reasonable and purely in line with what our pet owners already expect from a pet carer, this code provides that extra level of assurance and security so that both sides pet owners and pet carers can fully understand their responsibilities to each other.

Approved Carer Codes of Conduct

Code of Conduct

Please read this Code of Conduct carefully. They will help to ensure that all approved carers for Trusted Pet Carers enjoy seamless and happy pet care bookings

As a approved carer of Trusted Pet Carers, you are entering into a caring pet community of mutual respect and trust. To ensure our pet care community can remain the safe and respectful place that we are so proud of, we ask that you familiarise yourself with our mission and ethos set out in this pledge and live these values while an approved pet carer for Trusted Pet Carers .

  1. I confirm I am over 18 years of age
  2. I agree that the welfare of TPC's clients’ pets shall be paramount and shall not be made subordinate to commercial consideration.
  3. I will give a comprehensive and accurate sitter profile, including photos if requested and clear information about me and my experiences, and which TPC services I am looking to offer and keep my availability to do so updated on TPC online booking and scheduling app
  4. I will  not unfairly or unprofessionally conduct my care in any way that would discredit the reputation of TPC.
  5. I will practice with integrity, responsibility and trustworthiness and shall recognise my responsibility to TPC clients, pets, TPC clients’ property, and society in general.
  6. I will maintain professional relationships with TPC clients and TPC staff members and shall not exploit such relationships for improper personal, professional or financial gain, nor seek inappropriately to impose my own values on TPC clients or TPC staff members. I will not disclose any personal or private information about TPC clients.
  7. I will communicate clearly and respectfully with the entire TPC pet community, including TPC clients and staff, regardless of their race, religion, national, origin ethnicity, disability, sex, gender identity, sexual orientation or age. 
  8. Should a pet fall ill under my care, I will seek veterinary support as quickly as possible and will inform the pet owner and TPC as quickly as possible.
  9. I shall provide timely communications with TPC and the customer and were relevant send photos of their pets activities, and keep customers updated about their pets during and or after bookings have taken place, along with any relevant information and activities that have been carried out for their pet.
  10. I will ensure I am available for all required dates before agreeing to a provisional booking/meet and greet visit . Once the booking has been confirmed, I will not cancel unless there are extraordinary circumstances. When on a booking for dog walking/pop-in home pet/cat/puppy care visit /home pet sitting/ Lead Me Down the Aisle service, I will always endeavour to never arrive later or leave earlier than the agreed times and or dates.
  11. I will agree all responsibilities with the  home or pet owner before a booking is confirmed and will follow the home and or pet owner’s instructions for feeding, exercise and medication where relevant.
  12. I agree I must in the interests of  TPC's clients and their dogs not board additional dogs from any other agency or independently whilst a TPC client’s dog (s) is staying 
  13. When visiting a pet owners home I will make every effort to leave the pet owners home as I found it and ensure every care is taken with the owner’s pet(s), property, home and garden.
  14. When visiting a pet owners home If there are any maintenance issues with the home or garden, I will contact the owner as quickly as possible for advice and inform TPC
  15. I understand that the home or pet owner may have to return before the end date of a home sit or cancel a pet care booking  if there are extraordinary circumstances.
  16. I agree I must not seek to attract or take TPC's clients bookings directly without going through TPC' and that I fully understand that  any pet care bookings not supplied directly by TPC ,  I will no longer be covered under TPC's comprehensive pet carers insurance policy and that I and or the pet owner may become liable for any accident or incident,  vet/medical bills and law suites involving any pets under my care from direct pet care bookings I have taken.
  17. I agree that I think its fair that if TPC invest money and time building the business and spend money in sales, marketing, customer and carer support, training, IT systems, administration, accounts, operations, management, legal and compliance, pet care and public liability insurance and building a great website to help me make money, that TPC & I should both share together at the agreed rates on TPC web site in the ongoing revenue generated from returning pet owners bookings that request me specifically subject to being available and accepting and completing the booking, for the benefit and general welfare of TPC and I
  18. I agree the pet owner should always be told to book through the TPC web site, or to call TPC to book over the phone on 01183 345 097 
  19. As a Supplier, you contractually agree that the first and all future bookings made with a client introduced by TPC will be booked via the site or over the phone to TPC Head office on 01183 345 097 Failure to abide by this policy will lead to my suspension as a approved carer supplier from TPC. If I book with any client outside of TPC that was introduced to me by TPC, I will pay an introduction fee of £750 per client payable to TPC. This is irrespective of my status as a live approved carer of TPC. - See more at: TPC General Terms and Conditions
  20. I agree not to speak on behalf of TPC in their endorsement or commercialisation of any product, service or in the event of interview or provision of information to any member of the press or other media.
  21. I will not make misleading claims or statements in advertising or otherwise.
  22. I agree to abide by TPC General Terms and Conditions for Dog Home Boarding Terms and Conditions, Dog Day Care Terms and Conditions, Home Pet Sitting Terms and Conditions, Dog Walking Terms and Conditions, Cat Sitting Terms & Conditions, Puppy Sitting Terms and Conditions, Pop-in Home Pet Visits Terms and Conditions and Trusted Pet Carers Privacy Policy
  23. I agree too to accept and abide by this code, and to abide by and observe any other rules, regulations and pronouncements of TPC.

Acceptance of our Code on Conduct

Becoming an approved care for Trusted Pet Carers constitutes acceptance of our Code on Conduct  Our Code on Conduct may change at any point and we will ensure the latest version is available on our website. We do everything we can to provide a professional, caring pet service.   If you have any feedback that would help us improve our service, please let us known